Contact · Singapore · Mon–Fri 9:00–18:00
Contact Aelstrom in Singapore
Whether you're evaluating cloud accounting software, need help with an existing account, or want our corporate registration details for a vendor process, this page has the ways to reach us. Support and sales both run from Singapore during local business hours.
Phone, email, office, or the form
Pick the channel that matches your question. Sales, support and vendor paperwork all land with the same Singapore team.
Business phone
Our business phone line is answered during Singapore business hours by our local team. Existing customers can call for product and reconciliation questions; prospective customers can call with pre-sales questions about GST, InvoiceNow, or which plan fits.
+65 6823 8741Email the team
Email works for anything that benefits from a written record: support queries with transaction details, documentation requests, or registration details for procurement. Attach exports or screenshots where they help explain the issue.
[email protected]Office address
Aelstrom Cloud Accounting Pte. Ltd. is based in Singapore, and our office address is where correspondence and any required document delivery should be directed. If you're visiting, arrange a time in advance so someone is available to meet you. Full company registration details are available on request for vendor onboarding, procurement, or accounting purposes.
1 Raffles Place, #20-61 One Raffles Place, Singapore 048616
Singapore support desk · lines open Monday to Friday, 9:00 AM – 6:00 PM
Consultation request
Tell us roughly how many bank accounts and currencies you work with, whether you issue InvoiceNow e-invoices, and how you currently handle GST filing. That's enough for us to give you a useful first response rather than a generic brochure.
Prefer a call
+65 6823 8741Consultation request form
Use this form for consultation requests about cloud accounting software, GST filing, InvoiceNow e-invoicing, or plan fit. We use the information you submit to respond to your enquiry. How we handle personal data is set out in our Privacy Policy.
Find the office
One Raffles Place sits in the Raffles Place business district, a short walk from Raffles Place MRT. Arrange a time before you visit so someone is free to meet you.
Address
1 Raffles Place, #20-61 One Raffles Place, Singapore 048616
Phone
+65 6823 8741Hours
Monday to Friday, 9:00 AM – 6:00 PM
After you submit
What to expect next
You get a confirmation first
You'll receive a confirmation that your request has been received. A member of the team responds during Singapore business hours, usually with a short set of follow-up questions or a proposed time to talk. If your enquiry needs a look at your ledger, support will ask your permission before opening anything.
We say so when something is out of scope
If your enquiry is about something Aelstrom doesn't cover, such as payroll or corporate secretarial work, we'll tell you rather than redirect you through a sales process.
Existing customers have a faster route
If you already use Aelstrom and need help, contact support directly by phone or email rather than through the consultation form. Support can look at your ledger with your permission, which is usually faster than describing the problem from memory. For questions about changing plans or adding users, either channel works, though a call is quicker if you need an answer the same day.
Corporate registration
Registration details for vendor onboarding
Procurement and finance teams often need the registered entity name and a point of contact before a purchase order can be raised. Full company registration details are available on request for vendor onboarding, procurement, or accounting purposes. Write to us with the fields your process requires and we will send them back in the format your team works with.
Aelstrom Cloud Accounting Pte. Ltd.
- Registered office
- 1 Raffles Place, #20-61 One Raffles Place, Singapore 048616
- Business phone
- +65 6823 8741
- General enquiries
- [email protected]
Registration documents are shared on request rather than published, so we can send the exact set your procurement team needs.
Common questions
Before you call or write
Short answers to the questions that come up most often on this page.
Ask Which channel should I use for a support issue?
Phone or email, not the consultation form. Support can open your ledger with your permission, which usually saves a round trip of describing transactions from memory. Include your company name and the period or transaction you are asking about, and attach exports where they help.
Ask I reached voicemail outside business hours. What now?
Leave a message with your company name and a short description of what you need. We return calls the next business day, Monday to Friday. If the matter is urgent and written detail helps, send the same summary to [email protected] so the record is already in the thread.
Ask Can I visit the One Raffles Place office?
Yes, with a time arranged in advance so someone is available to meet you. The office address is also where correspondence and any required document delivery should be directed. Call the business phone line or email us to set a slot.
Ask What should I include so the first reply is actually useful?
Roughly how many bank accounts and currencies you work with, whether you issue InvoiceNow e-invoices, and how GST filing is handled today. Add your current tool if you have one. That is enough for a first response that speaks to your setup instead of a generic brochure.
Talk to the Singapore team about your ledger
One call or one written request is usually enough to work out whether Aelstrom fits how your business files GST and issues InvoiceNow e-invoices. If you are already a customer, go straight to support.